Security


After-Hours Access

To access F1RST TOWER from 6:00 p.m. to 6:00 a.m. Monday - Friday, or anytime during weekends and statutory holidays, you must use your building access card at the main entrance doors. Once inside F1RST TOWER you must use your building access card at the front desk to confirm you are pre-authorized by your company for 24/7 access.

Building Patrols / After Hours Locked Door Policy

H&R regards the security of the building common areas as well as the tenants' leased space and offices within the leased space very seriously. Routine security patrols are carried out in the parkade, building common areas and elevator lobbies. With your company's approval we also carry out routine patrols of your leased space after normal business hours.

The after hours protocol for security and cleaning staff within your leased space is to secure any door with a lock on it.

Exceptions to this security measure must be approved by H&R, by submitting your business case to the Property Manager. Please include the following information:

Doors that are approved to be excluded from our locked door policy will be labeled with a yellow dot on the door by the door knob. A list of these pre-approved doors will be kept on file at Security.

To make arrangements to have lockset cylinders removed and replaced with passage cylinders please contact the Security Manager.

Locks

By using the same high quality keying system throughout the Complex we maintain top security. More importantly, we ensure the Fire Department and our staff can get into your office during an emergency. For your own protection never use an outside locksmith on any doors without prior approval from the Security Manager.

TELUS employees must request lock and key changes through TELUS Corporate Security. A form is available on the TELUS intranet website. Lock and key changes required by other building tenants must be arranged through the H&R Security Manager.

Lost and Found

If you have lost something, call Security. We maintain a reliable lost and found system. If you find an item, call Security or bring it to the Security Desk. Items left unclaimed longer than 30 days will be disposed of.

Security System

Security Officers are on duty 24 hours a day, seven days a week. Every Security Officer can be dispatched immediately by portable radio and has had training in First Aid, CPR and Emergency Response Procedures. The Security Desk is in the main lobby.

Help us maintain security by keeping valuables locked in your desk, questioning unfamiliar people on your floor, reporting any suspicious-looking packages and asking contractors for identification:

Our security equipment includes door monitoring, closed circuit television and base building access card monitoring.

We record the after-hours use of base building access cards used to enter the building and have CCTV in all main floor elevator lobbies. Contact the Security Manager at 403-662-8005 if you wish to review this information. A letter of authorization from your company may be required.

If you have special security needs for your office give us a call. We can arrange for the supply and installation of a custom-designed security system, including locks, door alarms and individually programmed access cards.